Heritage Trails uses personal data to respond to enquiries, manage bookings, support website security, and deliver the services you ask for. This notice explains what we collect, why we use it, and the choices available to you.
We may collect your name, email address, phone number if you provide it, your message, tour date and group details, and any accessibility or dietary information you choose to share. We also receive limited technical data such as request metadata and browser or device information.
We collect data when you submit a contact or booking enquiry, communicate with us by email or phone, or use the website. Technical information is collected automatically when the site is delivered to your browser, and some cookie settings are stored to remember your preferences.
Our cookies are used for essential site operation and to remember privacy preferences. We do not confirm analytics or advertising cookies on this site.
You can manage cookies through your browser controls and, where available, by changing your privacy preferences on the site. Essential cookies support basic site operation, and preference cookies help remember your choices.
We use personal data to answer contact requests, review booking details, confirm route and timing preferences, manage communication about guided walks, support website security, and keep basic records of our interactions. We may also use limited technical data to maintain reliable site delivery and troubleshoot problems.
Where we use outside support for hosting, messaging, or related technical services, those parties receive only the information needed to perform their role. We do not confirm broader sharing for marketing or advertising purposes.
We may share personal data with service providers who help us operate the website, manage communications, or support technical delivery. We may also disclose information if required by law, to protect our rights, or to respond to a lawful request from an authority.
You may ask to access, correct, or delete personal data we hold about you, and you may object to or limit certain processing where the law allows. If we need to keep some information for legal, security, or recordkeeping reasons, we will explain that limitation.
To make a privacy request, contact us using one of the channels listed below and describe the data or action you are asking about. We will review the request and respond within a reasonable time, subject to any legal exceptions that apply.
Enquiry records are kept while we are handling the request and for a practical period afterwards in case we need to follow up or keep business records. Technical logs are kept for security and delivery purposes, then removed or anonymised when no longer needed.
If we make a material change, we will update the notice on the website and use a reasonable method to draw attention to the change when appropriate. The version in effect is the one published at the time you use the site.
